Transformation & Change Services

Analyse ➡ Identify ➡ Recommend ➡ Sell ➡ Change ➡ Innovate ➡ Transform ➡ Improve ➡ Results ➡ Benefits & Savings 

We work closely with clients to help them make more effective use of current services, processes and solutions as well as assisting them in identifying and procuring the right solutions to meet their current and future needs.

Provision of  Business/IT Transformation, Improvement, Innovation and Change management services across the full delivery life cycle:

• Improve ways of working for staff and managers
• Improve service efficiency for business and IT teams
• Improve staff decision making processes and tools
• Improve customer journeys and engagement experiences
• Make better use of current solutions and systems
• Reduce time, money and resource usage

We work closely with clients to understand current ways of working, functions, operations, processes, strategies, approaches, environment and culture as well as business services industry sector to identify innovations and improvements across the following areas: 

• Processes – replace manual, repetitive, silo and paper-based processes with on-line, mobile, digital and cloud solutions to simplify, streamline, consolidate and improve business and IT operational service operations and delivery
• Managers – improved access to up-to-date data and smarter reporting tools to extract useful info and analytics to review and improve processes, service delivery and performance metrics, and investigate trends to aid pro-active resource utilisation
• Staff – faster, leaner and improved access to services and solutions with up-to-date data from connected systems to improve operational efficiency and decision making leading to increased number of transactions, sales and income
• Customer experience – speedier 365/24 access to customer portals to manage requests, track statuses, pay for services and update personal details/preferences at any time
• IT teams – improved, leaner and smarter access to IT service management and reporting tools, processes and data to enable more efficient support and service management delivery